Info

WHAT CAN WE DO AT YOUR FARM? We are well known for all activities being included for paying child visitors who get a bucket of animal feed and can also take part in activities run by our staff through the day; a bumpy tractor trailer ride, stroke a bunny, chick chat, collect an egg to take home, pony sit-on and groom. These are all included in entry with no more to pay! We have 3 outdoor play areas as well, and plenty of animals to meet, stroke and feed. The activities run on rotation every hour, so whatever time you arrive, you won’t miss out. Included in the farm visit is our Creepy Critters Barn and the Falconry! We also have a massive indoor play barn; to add a 2 hour session in there, you need to buy a “combi” ticket.

Booking ahead guarantees entry to both the farm and the play barn. BUT, you are welcome to pay at the door, if that’s your preference. It’s very rare that we would sell out on a non-event day … so, if you can see tickets online, but prefer to pay on arrival, that’s no problem! We do offer simple reschedules and cancellations so if you do book online, don’t worry about losing your payment should your plans need to change.

BLUE LIGHT TICKETS: We are well known for our generous Blue Light offers. These will recommence this weekend … watch this space for the booking link, coming soon!

Disabled Visitors, Quick Links: Disabled Access, Assistance Dogs, Carers, Accessible Visits,

FAQs: Prices, Cancellations, Babies

THE BIG PLAY BARN (huge soft play) ISN’T included in the Just Farm ticket but you can buy a combi-ticket which adds 2 hours indoor play to your farm ticket. See below, for prices and options

DO I NEED TO BOOK? Whilst booking is no longer compulsory, we do not guarantee entry at our busiest weekends and bank holidays without a booking. We don’t like to disappoint though, so we will always try to get you in, even if you need to wait a little for a space. BOOK WITH CONFIDENCE … We are helpful and generous with our refund/re-scheduling policy but please try and give a couple of hours notice via email.

SAFETY ON THE FARM: Please read our Safety at the Farm page for guidance about how to make your visit to the farm a safe and enjoyable experience.

Disabled Access

We have very good accessibility around most of the farm and the play barn’s general areas with just one ramp near the farm entrance from the lower café terrace to the main farm area. There are also several ramps on the exterior of fire exits from the play barn however these would only be used in emergency.

Wheelchair users may find the lower paddock walk and some parts of the play areas a little boggy after wet weather but most areas are flat with a hard-surface and are also mainly undercover. We do have disabled toilets and a private first aid room with a low bed that can be requested for changing purposes. Sorry, we do not have a hoist or similar lifting equipment.

Trained assistance dogs

Pets should be left at home, as the Play Barn and Farm Park are not suitable environments for a pet visit.

Assistance dogs are welcome where their presence is required to support a disabled visitor. To protect visitors, staff, our animals and the assistance dog, the Duty Manager may carry out a brief assessment before the dog enters the Farm Park or Play Barn. This assessment relates only to the individual dog’s behaviour, level of control and the environment at the time – not to the visitor’s disability. We do not require assistance dogs to be registered with, or trained by, a particular organisation but we do require it to be well trained and under control at all times.

Assistance dogs must remain close to their handler and under effective control, always on a lead. Persistent barking, growling, lunging, chasing animals or failure to remain under control may result in intervention. Farm animals can sometimes react defensively or become distressed by dogs. The Duty Manager may therefore ask visitors to avoid particular areas, use an alternative route or take other reasonable precautions.

Where an individual assessment identifies a significant safety or animal-welfare risk that cannot reasonably be managed, we may restrict the dog’s access to a particular area or, in exceptional circumstances, refuse or withdraw access. We do not operate a blanket restriction on assistance dogs. Where access cannot be accommodated, we will consider reasonable alternatives and will offer a full refund if the visit cannot proceed. If you disagree with a Duty Manager’s decision, please follow their instructions at the time and contact contact@childrensfarm.co.uk afterwards if you would like the matter reviewed.

Discounts for carers:

Please note: depending on the type of carer the approach to gaining the discount is different.

For IN-FAMILY CARERS OF CHILDREN: If you are the at-home / family carer for a child or a young disabled adult up to the age of 18, then you can use our normal online booking and add a carer at a special carer rate that is typically £5 less than standard adult entry.
This is for one accompanying adult, not all of the adults in the visiting family. Please have a copy of your DLA/PIP letter dated within 12 months of your attendance as this needs to be shown at front desk when picking up your tickets. Please note we also accept an in-date ACCESS/NIMBUS card as long as it has the +1 symbol.

For DISABLED ADULTS WITH IN-FAMILY CARERS: Sorry, as a Children’s attraction, we do not offer any discounts to a disabled adult family member, nor any in-family carers, regardless of status; however, should the disability be such that it requires a paid carer to attend to facilitate the visit, then please read further as employed carers may be eligible for free entry.

For EMPLOYED CARERS: If you are an employed care worker, support worker or social worker, either working for a care organisation or council department, or employed directly to support an individual, we offer free carer entry when you are accompanying a client as part of your work. From July 2026, free employed-carer entry must be arranged in advance through our Accessible Visits Scheme. This requires the visit to be pre-booked and an Accessible Visit assessment completed and accepted before arrival. Please see the Accessible Visits section, below, for details.

Accessible Visits: Visiting With Employed Carers as an individual or as a group :

We are committed to making Ash End House Children’s Farm and The Big Play Barn as welcoming and accessible as possible. Visitors with disabilities, additional needs and those requiring support are warmly welcomed and we have become well known for our inclusivity.

We ask that our Accessible Visits process is completed before your visit whether this is for an individual’s visit or a group visit. This enables us to make appropriate arrangements, support your visit and maintain the safety and wellbeing of all visitors. It also enables you to request free “employed” carers tickets. Or front desk staff are no longer permitted to issue free tickets unless this process has been followed and they have been authorised to release the requested tickets. Please visit our Accessible visits page for further information and to complete our Accessible Visits forms.

Cancellation Policy:

We DO NOT accept telephone requests for cancellations. Please don’t leave an answer-machine message; you must email us.

We are generous with our rescheduling and cancelling policy but we need an email!
Please help us by giving at least 2 hours notice by email only. Please don’t leave messages on our answer machine. We are always happy to help out if you are prevented from using your tickets due to illness or accident or through you having to reconsider your journey to us for good reason. Please see the time guidance below for cancellations.

Weather: we are an all-weather attraction and don’t generally refund or reschedule due to wet weather but if it’s dangerous for you to travel then please email to say you can’t make it and we will respond as quickly as we can. Bear in mind we may be dealing with a deluge of emails at that point.

No-show: only in exceptional circumstances will we accept cancellations if you don’t turn up without letting us know. We are unable to refund your entry fee in this situation as you haven’t given us a fair chance to resell your space. If the circumstances were dire, then please contact us via email to explain, as we are human!

Less than 2 hours before booking: Although we prefer more notice, we do accept cancellations within several hours of your booking slot. There may be a transaction charge of a few pounds as we can’t recover the booking fee. Rescheduling is free of charge.

Over 2 hours before booking: THANK YOU! We are always happy to reschedule or cancel your booking if things have changed for you. We would usually waive the transaction fee as an appreciation of the good notice you have given us.

Babies:

We charge normal child entry from 12 months. Under 1s come in free for a look around the animals (activities are not offered to non-paying babies). Some parents STILL opt to pay for their under 12 months child as they wish them to have the bucket of animal feed, pony-sit-on, hunt-for-an-egg, etc. If you wish to do this then please add them AS A CHILD to the booking rather than booking them as a baby. If in doubt, please leave the baby off the booking and discuss the options with front desk on arrival.