If it’s your first time booking or you have questions about babies, carers discounts, what’s included and cancellation policy, then please check our comprehensive info page. Birthday party information can be found by clicking here. Group and school booking information can be found by clicking here.
Otherwise, for more general enquiries, try these sections in our FAQ, below … 1) changing your booking; 2) jobs and placements; 3) voucher/prize requests; 4) animal enquiries
If you can’t find the answers below, then please drop us a message from our contact page.
Changing Your Booking
I’M GOING TO BE LATE/EARLY IS THAT OK? … Please don’t worry; the timings are advisory and we are as flexible as can be. As long as you aren’t arriving beyond last entry (approx. 2.30pm winter, 3.30pm summer for the farm, 5pm for the play barn) then just report in to front desk and let them know. If you are going to miss the booking due to a disaster, then please drop us an email or use our contact form and we can take it from there. As much notice as possible is appreciated and is more likely to lead to a full refund.
CAN I ADD OR REMOVE PEOPLE TO MY BOOKING? … ADDING: Do that at the door (we would never refuse even on a busy day when adding to an existing booking). Alternatively, you can make an additional booking.
REMOVING: please contact us from the contact page with the short reference off your text and what the change is you need to make. We can refund to the card you paid on as long as we have notice of several hours before your start time; the point the email arrives timestamps that request.
I BOOKED THE WRONG DATE/TIME CAN YOU CHANGE IT FOR ME? … Yes, email contact@childrensfarm.co.uk giving the short reference number on the text or email you received and an explanation of the change. There’s no charge for us to make the change.
Jobs and placements
DO YOU HAVE ANY JOBS? Please email your CV to staff@childrensfarm.co.uk with an explanation of what type of role you are hoping for (full time/part time, type of work). Should we have anything available, we will contact you and if not we will keep your information on file.
CAN I DO A PLACEMENT? We can offer some placements to agricultural or animal related courses. Please email us at staff@childrensfarm.co.uk
Sorry, we do not offer short placements to pre-college pupils (e.g. GCSE year or earlier).
Voucher requests
CAN I HAVE A PRIZE FOR MY EVENT/ORGANISATION? … We are sorry but due to the massive number of request via social media and email, we have had to stop issuing vouchers/prizes on request. We do sometimes send vouchers direct to schools that have visited as a little thank you with the intention they are passed to the PTA, however as a small company with a very small admin team, we cannot respond to requests.
Animal enquiries
DO YOU ADOPT ANIMALS? … We get asked to take a lot of unwanted cockerels or pets that need rehoming due to a change in family circumstances … we wish we could help but we simply don’t have the the capacity. We are sorry but you would need to approach a charity or use social media to see if anyone is looking for a pet like yours. If you have a rare or unusual animal then please use our contact form on this website but we almost always have our own surplus of most fowl, rabbits and guinea pigs so don’t take any in.
DO YOU SELL ANIMALS? … We are licensed to sell animals as pets and from time to time have hens, rabbits and guinea pigs which are surplus. It tends to be first come first served for visitors to the farm who make that first contact with our staff verbally, rather than telephone or email sales. We would recommend you use a commercial pet seller if you are after anything specific or within a specific timescale. I am sorry we don’t keep a waiting list. If you are following up an in-person enquiry or wish to proceed with your query then please use our contact page
The Children's Farm 