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ALL YOU NEED TO KNOW TO PLAN YOUR GREAT DAY OUT AT THE FARM AND PLAY BARN

Please note, we are closed on Christmas Day, Boxing Day and New Years Day

Booking ahead guarantees entry to both the farm and the play barn. BUT, you are welcome to pay at the door, if that’s your preference. It’s very rare that we would sell out on a non-event day … so, if you can see tickets online, but prefer to pay on arrival, then it’s all good! Through December, the same advice applies for our Christmas event, but we do recommend booking ahead if there’s a specific time you want. Mid-morning arrivals always sell out first and often we will sell out the whole day.

Avian Flu Information November 2025: currently all poultry owners are under restrictions, which means some measures around contact with hens, ducks etc. are in place to help prevent the spread of bird flu. Our poultry DON’T have bird flu and therefore we have ongoing measures to help prevent infection. We have additional netting up to reduce the chance of wild birds coming into contact with our birds. Staff follow precautions when entering pens and we have some disinfectant mats for visitors to step on on exit and entry of our poultry areas. For now, there’s a no-touch policy with the chicks and ducklings so the “chick chat” activity isn’t running in it’s normal form, however you will be able to see chicks and sing Happy Hatchday to them.

QUICK LINKS: Included Activities, Big Play Barn, Membership, Opening Times, Prices, Accessibility, Carers, Cancellations, Babies

WHAT CAN WE DO AT YOUR FARM? We are well known for all activities being included for paying child visitors … they get a bucket of animal feed and can also take part in activities run by our staff through the day; a bumpy tractor trailer ride, stroke a bunny, chick chat, collect an egg to take home, pony sit-on and groom are alll included. We have 3 outdoor play areas as well, and plenty of animals to meet, stroke and feed. The activities run on rotation every hour, so whatever time you arrive, you won’t miss out. Included in the farm visit is our Creepy Critters Barn and the Falconry!

THE BIG PLAY BARN (huge soft play) ISN’T included in the Just Farm ticket but you can buy a combi-ticket which adds 2 hours indoor play to your farm ticket. See below, for prices and options

DO I NEED TO BOOK? Whilst booking is no longer compulsory, we do not guarantee entry at our busiest weekends and bank holidays without a booking. We don’t like to disappoint though, so we will always try to get you in, even if you need to wait a little for a space. BOOK WITH CONFIDENCE … We are helpful and generous with our refund/re-scheduling policy but please try and give a couple of hours notice via email.

SAFETY ON THE FARM: Please read our Safety at the Farm page for guidance about how to make your visit to the farm a safe and enjoyable experience.

Accessibility:

Routes: we have generally very good accessibility to the whole farm and play barn general areas with just one ramp from the lower cafe terrace to the shop and farm entry. Wheelchair users may find the lower paddock walk and some parts of the play areas a little boggy after very wet area but most areas are flat and a hard-surface and mainly undercover.
Trained assistance dogs are welcome with the proviso that on the farm they will be assessed by the duty manager as to their suitability and advice given about potential hazards (as some farm animals will become aggressive should they feel under threat, especially should they be caring for their young). Should entry for the dog be not-permitted, due to it being a risk to you, the dog, our animals or other customers, then you will be offered the opportunity for a refund or to find some arrangement where a member of your group can remain with the dog outside of the animal area. The duty manager’s decision will be final and will be based on their judgement about the dog and it’s handlers’ ability to remain safe in the farm area.
Specific Requirements: we welcome many visitors with needs that may require more attention from our staff. Generally, we do not need any notice of your visit and we welcome all visitors regardless of need or ability. However, should your child (or client) have specific difficulties that you would like our staff to be aware of so that they can respond appropriately should you need their support, then please discuss this at the point of entry.

Carers:

Please note: depending on the type of carer the approach to gaining the discount is different.

IN FAMILY CARERS: If you are the at-home-carer for a child or a young disabled adult up to the age of 20, then you can use online booking and pay a special carer rate that is typically £5 less than standard adult entry.
This is for one accompanying adult, not all adults. Please have a copy of your DLA/PIP letter dated within 12 months of your attendance as this needs to be shown at front desk when picking up your tickets. Please note we also accept an in-date ACCESS/NIMBUS card as long as it has the +1 symbol.

Sorry, we do not offer a discount to a disabled adult family member, nor their in-family carer, so we do not accept Blue Parking Badge, or being in receipt of a PIP, Carers Allowance or Attendance Allowance for adult visitors. Should the disability be such that it requires a paid carer to attend then please see below as the paid carer does not need to pay. Please ensure they have proof of employment usually in the form of a ID badge

EMPLOYED CARERS: If you are a representative of a care organisation or council department who, as part of your work, are accompanying a client on their visit to us, then we offer free care worker or social worker entry with your staff badge.
Front desk staff are not authorised to admit free entry unless you have a badge/pass that shows your organisation. If in doubt about the validity of your organisation, please feel free to email us to check. Typically, this would not include in-family foster parents, although if the child is in receipt of DLA or have a +1 access card then please claim the family carer discount, as described in the section above.

Cancellation Policy:

We DO NOT accept telephone requests for cancellations. Please don’t leave an answer-machine message; you must email us.

We are generous with our rescheduling and cancelling policy but we need an email!
Please help us by giving at least 2 hours notice by email only. We are happy to help out if you are prevented from using your tickets due to illness or accident or through you having to reconsider your journey to us for good reason. Please see the time guidance below for cancellations.

Weather: we are an all-weather attraction and don’t generally refund or reschedule due to wet weather but if it’s dangerous for you to travel then please email to say you can’t make it and we will respond as quickly as we can. Bear in mind we may be dealing with a deluge of emails at that point.

We tend to be less helpful if you do not turn up and THEN contact us later … please just drop us a quick email as soon as you realise you can’t make it, and even if we don’t reply straight away we can see it’s arrived and will deal with it as quickly as we can.

No-show: only in exceptional circumstances will we accept cancellations if you don’t turn up without letting us know. We are unable to refund your entry fee in this situation as you haven’t given us a fair chance to resell your space. If the circumstances were dire, then please contact us via email to explain, as we are human!

Less than 2 hours before booking: Although we prefer more notice, we do accept cancellations within several hours of your booking slot. There may be a transaction charge of a few pounds as we can’t recover the booking fee. Rescheduling is free of charge.

Over 2 hours before booking: THANK YOU! We are always happy to reschedule or cancel your booking if things have changed for you. We would usually waive the transaction fee as an appreciation of the good notice you have given us.

Babies:

We charge normal child entry from 12 months. Under 1s come in free for a look around the animals (activities are not offered to non-paying babies). Some parents STILL opt to pay for their under 12 months child as they wish them to have the bucket of animal feed, pony-sit-on, hunt-for-an-egg, etc. If you wish to do this then please add them AS A CHILD to the booking rather than booking them as a baby. If in doubt, please leave the baby off the booking and discuss the options with front desk on arrival.